Terms of service

Accepting work

Every item is inspected and ticketed when we receive it. Existing damage, weak seams and missing buttons are noted on the ticket at that point.

Your ticket is the record of what we hold. Please keep it — items are released against the ticket or against the phone number on the order.

Prices and payment

Published prices apply to items in normal condition. Heavily soiled, hand-finished, beaded or unusually large items are quoted after inspection, and we will tell you the price before we begin.

Payment is accepted in cash, by mobile money or by card, at the counter or on delivery.

Timing

Turnaround times are estimates given in good faith. Where a stain needs a second treatment we will tell you rather than return the item unfinished on the promised day.

Collection and delivery slots depend on traffic and weather. If we are going to be late, we call.

Damage and loss

We follow the care label and, where there is none, the method appropriate to the fabric. Some outcomes cannot be predicted: dyes can bleed, old adhesives can fail and weakened fibres can tear during normal handling.

Where we are responsible for damage or loss, we settle it by repair, replacement or refund, based on the value and age of the item. Raise it with the branch manager and bring your ticket.

Items left uncollected for more than ninety days may be disposed of, after we have attempted to contact you on the number on the order.

Tailoring and products

Bespoke garments are cut to the measurements agreed at fitting. Alterations arising from a change in the wearer after final fitting are charged separately.

Massage chairs carry the manufacturer warranty stated on the product page, covering parts and labour. It does not cover damage from misuse, power surges or unauthorised repair.

Contact

Crown Hub Tanzania Limited, Along Sinza Mori Road, Lufungira, Dar es Salaam. [email protected] · +255 769 468 573